Service Standards

If you have attended in the last two years and are not in breach of our appointment policy we will aim to offer you:

- An examination appointment within 2 months.

​- An urgent appointment by the end of the next working day.​

- A denture repair within 3 days where possible
  (dependent upon our contracted laboratories being open. When closed this time may be extended to 8 days)

​- A treatment appointment within 8 weeks.

All patients are welcome to join our cancellation list where we can contact you if space becomes available earlier. We may prioritise patients from this list according to dental need.

Waiting times for dentists may vary therefore you may be offered an appointment with an alternative dentist to meet these target times.

Out of hours dental care is provided by NHS 111 – please contact NHS 111 out of practice hours

General Data Protection Regulations (GDPR)


We want to be able to communicate with you by email or text to, for example, remind you about your appointments, and would appreciate you contacting us so we can explain our data procedures and seek your permissions. 

If you would like a copy of our Access to Information Held by the Practice Policy - please ask and we will be able to provide one for you.


A copy of our Privacy Notice for Patients can be found below. If you have any questions please do not hesitate to contact us.